Refund and Returns Policy

Thank you for shopping at our store. We want to ensure you have a great experience while purchasing our digital game templates, source codes, and assets.

Refund Eligibility

Because our products are digitally downloadable software and game assets, refunds are evaluated on a case-by-case basis. To be eligible for a refund within the 5-day window, the following conditions must apply:

• The product is completely non-functional or has a critical technical defect that prevents it from being used.
• The item is proven to be completely different from the description or preview provided on our website.
• You have contacted our technical support team to resolve the issue, but it could not be fixed.

Non-Refundable Scenarios

We cannot approve refund requests under the following circumstances:

• You no longer want or need the product after downloading it.
• You do not have the necessary technical skills, software (e.g., specific Unity versions), or expertise to use the source code.
• The item was purchased on sale or during a promotional event (only regular-priced items may be refunded).
• A change of mind or lack of feature clarity that was already detailed in the product description.

How to Request a Refund

Once your refund request is received, our team will review the technical details and notify you via email regarding the approval or rejection of your claim.

If your refund is approved, it will be processed immediately. A credit will automatically be applied to your credit card or original method of payment within a few business days, depending on your payment provider.

Late or Missing Refunds

If you haven’t received your approved refund yet:

• First, check your bank or payment gateway account balance again.
• Contact your credit card company or bank, as there is often a processing delay before a refund is officially posted to your account.